Wednesday, 1 April 2020

Update for residents about Council Services

Useful Help Lines and contact details:

If you aware of any vulnerable residents including those who have no recourse to public funds,
who need help from the council there is a dedicated helpline number to call which is:
020 7926 2999 (8am to 8pm each day)

Anyone experiencing financial or any other hardship can also contact the following advice agencies:

Citizens Advice. Tel: 020 8687 8380

Brixton Advice Centre 

Centre 70. Tel:  020 8670 0070

South London refugee Association. Tel: 0203 490 3443 or email or call/text/ Whatsapp Rebekka on: 07809736493 or Semsem on: 07711198594.

Domestic violence help lines:

Freephone 24-Hour National Domestic Abuse Helpline: 0808 2000 247

Lambeth council Business helpline: Tel: 0207 926 2344, (open every day from 9am-5pm).
The team are answering any queries that businesses may have relating to both government initiatives such as grants and business rate relief, and Lambeth initiatives such as rent relief for tenants.

Rough Sleepers

Not all rough sleepers want to take up the offer of accommodation. If it’s safe for you to do so please approach anyone you see sleeping rough and ask their permission to contact Streetlink:

 Noise nuisance and ASB update

The Public Protection’s noise nuisance service has been reduced. Calls are being logged but investigations are limited to the more serious noise nuisance cases such as parties and Anti-Social Behaviour (ASB)
If you wish to report a noise nuisance or ASB please call 020 7926 5000 or use the webform


Prepayment meter card advice for those who are self-isolating and use prepayment meter cards for their electric and gas.  Please contact your energy provider directly or contact one of the advice agencies listed above.
There is also a useful guide from Money Saving Expert which contains good ,practical information.

Thames Water
Have said that they've increased the support available for customers who may be struggling to pay their bill with the introduction of a flexible payment period in addition to existing measures such as:
Social tariff which offers low-income households a discount of 50% on their bills
Customer Assistance Fund which offers grants to those with outstanding bills
Trust Fund which offers debt advice and grants for household appliances and other essentials
More information on the help Thames Water offer and information on how to apply is available at:

Other Resources

Home isolation resources in British Sign Language can be found here

 Community Hub

The Community Hub at Brixton Rec is being set up by Mutual Aid Groups, local Foodbanks and the council to provide food and medication to Lambeth residents who have been contacted by the NHS as part of the Shield programme. If you would like to volunteer to help please complete this form:

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